The Worst Gas Station Chain

A Unplowed Speedway Location (RoadTour.Net Photo)

Since 7-Eleven acquired the Speedway gas stations, there has been a noticeable lack of significant improvements or upgrades to the overall customer experience, with the only addition being the installation of Slurpee machines. This has led to a general consensus among us that these gas stations have deteriorated in quality and service. The following is a detailed account of the myriad of problems that have been consistently reported across various Speedway locations, highlighting the issues that plague Speedway.

One of the most frustrating problems faced by customers is the frequent malfunctioning of credit card readers at the gas pumps. When these machines are out of order, customers are forced to leave the convenience of their vehicles and walk into the store to complete their transactions. This not only wastes time but also creates an inconvenience, especially in inclement weather or during busy hours when customers are eager to refuel and move on. Additionally, the lack of proper maintenance and timely repairs exacerbates the situation, leaving patrons feeling frustrated and dissatisfied with the service.

Another significant concern is the condition of the parking lots, particularly after snowstorms. Unplowed parking lots pose safety hazards for customers trying to navigate through snow and ice. This neglect not only makes it difficult for vehicles to enter and exit the premises safely but also reflects poorly on the management's commitment to maintaining a safe and welcoming environment for their customers.

Inside the stores, the situation is equally disheartening. Inside their stores we are encountering dirty and sticky floors, which can be off-putting and raises concerns about cleanliness. Such neglect in maintaining cleanliness standards can lead to a negative customer experience and may deter repeat visits.

Furthermore, the atmosphere within the stores can be quite uncomfortable. There have been instances where managers have publicly reprimanded employees, making comments about writing them up loud enough for customers to overhear. This type of behavior creates a tense environment and can make customers feel unwelcome, as it detracts from the overall experience. A well-managed store should foster a positive atmosphere for both employees and customers, and such displays of poor management only serve to highlight the dysfunction present in these gas stations. The employees don't look professional either with their visible tattoos and poor grooming standards among other things. The cluttered, dysfunctional, and dirty conditions makes it prudent to explore alternative options rather than subjecting oneself to the frustrations associated with these poorly managed Speedway locations.

Avoid this place!