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Favorite Articles


Charging Customers for Tap Water: It's More About What a Business Thinks of You
If you are a business like McDonald's or Dunkin' Donuts that charges customers for a cup of tap water, it reflects a fundamental failure in basic decency and customer service.
May 63 min read


McDonald's: What the Heck?
Why McDonalds is on the decline. The root causes are customer service and food quality.
Apr 22, 20253 min read
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