Wawa Review (2026)
We stopped at the new Wawa near our HQ for $27 worth of gas. We actually stop at Wawa's in general multiple times per week. This time was a new location. We walked inside, handed the cashier the cash for gas, said “thanks,” and started toward the door. Then I heard rudely, “Wait, I need to make sure it’s correct.” Based on this rudeness, we replied “I know how to count money", and kept walking. It was a short exchange, but it was the thing I remembered about this first visit. Very easy to count. One twenty dollar bill and seven one dollar bills.
I expect cashiers to count what I hand them. If I’d given the cashier the wrong amount, I’d want to know before I got back to the pump. A quick “Could you hang on a second while I count this?” would have made perfect sense. The way I was called back felt abrupt, and I bristled at being spoken to that way over a routine purchase.
A new gas station near home has a good shot at becoming a regular stop. That was part of the appeal when I decided to check out Wawa. But we’ve come away disappointed with the service at several Wawa locations in the area, and this visit gave me another reason to hesitate the next time I need gas.
At one area Wawa, we found no hand soap in the restroom on more than one visit. A dispenser can run out between checks. When you return and find the same thing, it raises a question about how often someone is checking. The hand soap at their locations is like washing your hand with soap suds, it doesn't create a real lather on the hands. Ultimately, it's like washing your hand with water only.
For a business that sells prepared food, customers should be able to wash their hands before they eat.
See where Wawa ranks on the Road Tour 10 Rankings. We consider service, cleanliness, and consistency when we evaluate a chain. Those qualities show up in ordinary moments like paying for gas or washing your hands before getting back on the road. On our recent visits, those were the moments Wawa could have handled better.
